Adapted from an “Employee Spotlight” article from my current employer’s quarterly newsletter to Customers.

Protech Associates is a tech company. It’s in the name. And behind the scenes at any innovative technology operation is a group of folks who quietly and diligently steady the ship.

Among them is Jason Palmisano, a Senior Systems Administrator that the entire Protech team relies upon day in and day out, whether we realize it or not. And there’s no one better suited for the role than Jason.

Protech Associates is a Columbia, MD based association management software company. It’s a tech company. It’s in the name! Behind the scenes is a group of folks who quietly and diligently support the enterprise. Among them is Jason Palmisano. He joined the company in 2010. Well suited for his job, the Protech team relies upon him every day for vendor tech support, problem solving, efficiency improvements, and network management.

From spinning up servers and rebuilding the network, setting up technology at Protech’s Fusion customer conference. and serving as a liaison between Protech and Microsoft, Jason really does it all. “I’ve learned to navigate vendor and staff relationships, find answers, and fix complex technical issues,” Jason said. “If it involves technology — and many times, even if it doesn’t — I do it,” Jason said. “I really do touch just about everything related to internal-facing technology that makes Protech run.”

“I’m a practitioner of my craft,” Jason said. “I use all sorts of technology extensively in my free time — always trying to improve the quality of life at home — to make things easier and more efficient.”

Since joining Protech in August 2010, Jason has settled into a unique, but critical role at the Columbia, Maryland-based association management software company — a role he fills in both his work and personal lives. When he’s not at Protech, Jason works on management teams at local churches, and even implemented the same network technologies at home as he has at Protech, albeit on a smaller scale.

“The skills I’ve learned to navigate vendor and staff relationships, and find answers and fixes for complex technical situations, I use every day at Protech,” Jason said. “I’m grateful that the skills I’m honing overlap both at Protech and in work outside of Protech.”

Becoming One of Protech’s Go-to Tech Experts
From spinning up servers and rebuilding the network, to setting up technology at Protech’s Fusion customer conference or serving as a liaison between Protech and Microsoft, Jason really does it all.

“If it involves technology — and many times, even if it doesn’t — I do it,” Jason said. “I really do touch just about everything related to internal-facing technology that makes Protech run.”

Jason’s skills overlap the workplace and his personal life. For example, when not at work, Jason helps local churches with technology matters. At home, he has implemented the same network technologies, albeit on a smaller scale, that we use at Protech. “I believe in quality of life, so I use technology extensively in my free time.” He remarked.

How do you become the go-to resource at a software company? For Jason, it began when he saw a friend’s custom-built network of computers and servers in his family basement. The blinking network activity lights captivated Jason. The ease of transferring files within the network intrigued him. Fast forward to high school. There, Jason outpaced the computer science curriculum. He and a classmate were given free rein to set up a school network. That experience led to a server rack in his parents’ basement, and subsequently, every place he has lived has featured a network of computers and smart devices.

Fast forward to high school, when Jason outpaced the curriculum of a computer science course so much that he and a classmate were given free rein to set up a network of their own. That experience led to a server rack in his parents’ basement, and ever since, Jason has built out a network of systems everywhere he’s lived.

With nearly a decade in the books at Protech, Jason’s passion for technology has never wavered, and he’s proud to be able to use his tech talents to help associations and nonprofits that are making the world a better place.

When he’s not at the office, you can find the Baltimore-area native exploring the region with his wife, Ariel, or watching his pet hedgehog, Harvey, “Hoping to one day figure out what Harvey thinks about his life.” Jason can also be found shooting aerial photographs and video with a drone, turning his 1960s-era home into an automated smart home, or biking through the woods.

When not at the office, you can find Jason biking and exploring the region with Ariel, his wife. Together they care for Harvey, their pet hedgehog. “Hoping to one day figure out what Harvey thinks about his life,” said Jason. His hobbies also include aerial photography using his DJI Phantom 4 Pro drone. Of course, he spends much of his free time on their ‘new’ 1960s era home, “bringing it up to modern smart-home standards!”

After nearly a decade at Protech, Jason’s passion for technology has never wavered; he’s proud to use his tech talents helping associations and nonprofits make the world a better place. “My wife is a teacher; my sister is a nurse. So, these two important professions are close to my heart. The company partners with both fields. It’s rewarding that by working with my Protech associates, we contribute meaningfully.”